Policies and Procedures:
Cancellations: In today's hectic world, unplanned issues come up for all of us. We recognize this fact, but if you need to cancel your scheduled appointment, I kindly ask that you contact Newbeauty Facial Spa by phone, text, or email a minimum of 48 hours in advanced. This allows for adequate time to re-fill the open appointment time. In the case of an emergency, please contact Newbeauty as soon as possible to reschedule the appointment.
We reserve the right to charge for appointments cancelled or broken without a minimum of 48 hours notice.
Late Arrivals:
Please note that if you are more than 10 minutes late we may not be able to accommodate your service or services booked. If you arrive late, your session may be shortened in order to accommodate other appointments scheduled.
Missed Appointments Without Notice:
A "No-Show" appointment will be required to pay 100% of the value of the missed appointment before future appointments will be accepted.
Clients who fail to show for their appointment may be asked to prepay for future services.
A Same Day Cancellation Appointment:
Same day cancellations will void a gift certificate or pre-purchased services and/or the client will be required to pay for the service missed.
Illness:
If a client presents any signs of illness that contraindicates the service, the session will need to be rescheduled. This is to protect the client and the facial specialist.
ALL APPOINTMENTS MUST BE CONFIRMED
*Please be advised if no confirmation is received after several attempts to contact you, your appointment risks being cancelled and a deposit will be held and/or a late cancellation fee will be applied.
Return Policy On Product Sales:
Our return policy allows clients to return unopened products within a period of 10 days from the date of purchase. After the initial 10-day period, we regret to inform you that we cannot accept any returns. To initiate a return, please contact Newbeauty Facial Spa within the specified timeframe. Products must be in their original, unopened condition to be eligible for a return. We appreciate your understanding and cooperation.
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