Policies and Procedures:
Cancellations: In today's hectic world, unplanned issues come up for all of us. We recognize this fact, but if you need to cancel your scheduled appointment, I ask that you contact me by phone, text, or email a minimum of 24 hours in advanced. This allows for adequate time to re-fill the open appointment time. In the case of an emergency, please contact me as soon as possible to reschedule the appointment.
We reserve the right to charge for appointments cancelled or broken without a minimum of 24 hours notice. A "No-Show" appointment will void a gift certificate or a Groupon/Living Social session.
Late Arrivals: If you arrive late, your session may be shortened in order to accommodate other appointments scheduled. Full payment of your session will be expected.
Missed Appointments without notice: Clients who fail to show for their appointment may be asked to prepay for future services. A "No-Show" appointment will void a gift certificate or a pre-purchased voucher such as Groupon/Living Social.
Illness: If a client presents any signs of illness that contraindicate the facial or treatment (fever, un-diagnosed rash, contagious infection) the session will be rescheduled. This is to protect the client and the facial specialist.